InGenius Ranks on 2019 Growth 500 List of Canada's Fastest-Growing Companies OTTAWA, Ontario, … With the addition of InGenius’ CTI platform, Upland can now offer the first Contact Center Productivity solution suite that provides a single pane of glass for… Additional information will also be set forth in Upland’s future quarterly reports on Forms 10-Q, annual reports on Form 10-K, and other filings that Upland makes with the SEC. Upland Software, Inc. (Nasdaq: UPLD) has acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centers. The InGenius Software was recently acquired by Texas-based company Upland Software for a total of $29.4-million. AGC Partners is pleased to announce that its client, InGenius Software, Inc., a market leading Enterprise-class CTI platform, has been acquired by Upland Software, Inc., a leader in cloud-based enterprise work management software. Ltd. Upland, PA. The addition of the InGenius GTI platform to Upland’s portfolio allows the company to provide a single pane of glass for all its CRM and voice data. “With InGenius, Upland extends its leadership in Customer Experience Management (CXM) solutions and can now offer the first multi-channel, knowledge-driven contact center agent productivity solution suite that integrates leading CRM and contact center platforms enabling enterprises to offer a personalized, real-time customer experience,” said Jack McDonald, chairman and CEO of Upland Software. This is Upland Software’s 9th largest (disclosed) transaction. 1-833-UPLAND-1 AUSTIN, Texas--(BUSINESS WIRE)--Upland Software, Inc. (Nasdaq: UPLD), a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centers. InGenius Software InGenius® is a computer telephony integration (CTI) innovator that connects existing telephone systems into leading CRMs. © 2021 Upland Software, Inc. All Rights Reserved. The … AGC Partners is pleased to announce that its client, InGenius Software, Inc., a market leading Enterprise-class CTI platform, has been acquired by Upland Software, Inc., a leader in cloud-based enterprise work management software. Upland InGenius, Ottawa, Ontario. Accretive acquisition adds $20 million in annualized revenues and leading mobile app personalization technology to Upland’s Customer Experience Management Cloud Upland Software, Inc., a leader in cloud-based enterprise work management software, has acquired Localytics, a leading provider of mobile app personalization and analytics solutions. Upland Software Market Opportunities, M&A and Geo Expansions In July 2020, Upland Software acquired Localytics, a provider of mobile app personalization and analytics solutions. “Our acquisition pipeline remains robust; our war chest has been reloaded; we are active in the market for additional acquisitions; and, as our newly raised guidance today reflects, we look forward to a strong finish to 2019.”. I’m a CRM and contact center integration specialist, responsible for product development and strategy at AMC, a company I founded in 1995. Upland Software, Inc. (Nasdaq: UPLD), a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centers. In October 2018, Upland Software acquired Rant & Rave, a provider of cloud-based customer engagement solutions. The Kanata firm sold for $26.4 million in cash at closing, with an additional $3 million coming in a year’s time, subject to indemnification claims. Upland today also announced that it has raised its full year 2019 guidance to reflect the InGenius acquisition, raising revenue, recurring revenue, and Adjusted EBITDA guidance ranges. With the addition of InGenius’ CTI platform, Upland can now offer the first Call center productivity software is at the nexus of the CRM and contact center software markets, enabling contact centers to deliver improved service and increased personalization with access to real-time information from across the enterprise and seamless integration with existing contact center workflows. News about Realtek( Company code:2379) Earlier this month InGenius Software announced they were being acquired by Upland Software. Analyze, design and implement software solutions for InGenius CTI integrations. Adjusted EBITDA is expected to be between $78.8 million and $80.8 million, for an Adjusted EBITDA margin of roughly 37% at the midpoint, representing growth of 50% at the mid-point over the year ended December 31, 2018. Providing computer telephony integration (CTI) solutions to businesses worldwide for over 20 years. Upland Software Acquires InGenius Oct 2, 2019 Upland Software, a provider of cloud-based enterprise work management software, has acquired InGenius, a provider of computer-telephony integration (CTI) solutions for contact centers, for $26.4 million. media@uplandsoftware.com, Integrate leading telephony systems with customer relationship management (CRM) platforms, Get a free customized savings assessment of what’s possible for your business, A leader in phone CRM integration. On October 1, 2019, Upland Software, Inc. acquired software company InGenius Software, Inc. for 26M USD Acquisition Highlights. 86 likes. InGenius helps customers improve agent productivity and increase customer satisfaction. Shareholder's meeting. We believe non-GAAP financial measures are useful to investors both because they allow for greater transparency with respect to key metrics used by management in its financial and operational decision-making, and they are used by our institutional investors and the analyst community to help them analyze the health of our business. The acquisition will help Upland offer a more personalized experience to customers. See what you can do with Upland. Upland Software, Inc. (Nasdaq: UPLD), a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration (CTI (News - Alert)) solution for enterprise contact centers.) InGenius gives you the tools to increase agent productivity while providing a world-class customer experience, InGenius combines leading telephony systems with CRM platforms, providing an enhanced customer experience for sales, service, IT & HR teams, Genesys ServiceNow, Salesforce and Microsoft CRM Integrations, Computer telephony integration brings phones and CRMs together for increased agent productivity. M.O.P.S. InGenius' CTI platform Perform problem solving, debugging, documentation and technical support of Upland InGenius CTI software products. In March 2018, Upland Software acquired InterFAX Communications Ltd., a provider of secure, cloud-based messaging solutions including enterprise cloud fax and secure document distribution. Upland InGenius is a computer telephony integration (CTI) innovator that empowers contact centers to increase productivity. Upland InGenius, Ottawa, Ontario. Rant & Rave's voice of customer (VoC) and voice of employee (VoE) applications enable users to capture, analyze, and act on real-time customer and employee… Upland Software Announces Acquisition, Raises Guidance AUSTIN, Texas--(BUSINESS WIRE)--Upland acquires InGenius & creates Contact Center Productivity solution suite with native CRM agent communications, KM, & customer sentiment analysis. Upland Software, Inc., a leader in cloud-based enterprise work management software, acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centers. Upland Software, Inc., a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration solution for … AUSTIN, Texas--(BUSINESS WIRE)--Upland Software, Inc. (Nasdaq: UPLD), a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration (CTI) solution for “Upland’s new Contact Center Productivity solution suite enables a stronger performing enterprise contact center through increased agent productivity, a better omni-channel customer experience, and improved management command over agent experience.”. Anthony X. Uliano, Founder / CTO of AMC Technology. Our management believes that non-GAAP financial measures provide meaningful supplemental information regarding our performance and liquidity by excluding certain expenses and expenditures that may not be indicative of our recurring core business operating results, such as our revenues excluding the impact for foreign currency fluctuations or our operating performance excluding not only non-cash charges, but also discrete cash charges that are infrequent in nature. For more information, visit www.ingenius.com. Acquiring Organization: Upland Software Upland Software delivers cloud-based project, portfolio, and work management software applications for enterprises. Want to build a better agent and customer experience? Upland Software acquires Altify, customer revenue optimization platform empowers sales & the extended revenue team to improve overall sales execution. With InGenius, Upland extends its leadership in Customer Experience Management (CXM) solutions and can now offer the first multi-channel, knowledge-driven … The increase in 2019 revenue guidance below is net of a reduction for a deferred revenue discount as a result of GAAP purchase accounting and all guidance adjustments are prorated for an effective closing date of October 1, 2019. Why Upland InGenius? With the addition of InGenius’ CTI platform, Upland can now offer the first Contact Center Productivity solution suite that provides a single pane of glass for all voice and CRM data, along with … Upland Software, a leader in cloud-based Enterprise Work Management software announced it has acquired Rant & Rave, a leading provider of cloud-based customer engagement solutions. Non-GAAP financial measures also facilitate management’s internal comparisons to our historical performance and liquidity as well as comparisons to our competitors’ operating results. The acquisition will help Upland offer a more personalized experience to customers. Upland Software acquires InGenius. All rights reserved. Dividend and Capital Information. “Contact center leaders are looking for more comprehensive solutions to increase agent productivity with robust CRM integration,” said Mounir Hilal, Upland’s chief customer officer and executive vice president of Project and IT Management Solutions. Flexible Decide how you want computer telephony integration to work for your contact center, sales team, helpdesk, or service desk. Upland Software, Inc. (Nasdaq: UPLD), a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centers. Although this wasn’t the only big news in the industry this month, like the Avaya and RingCentral relationship, it’s important, nonetheless. AMC is… InGenius provides a proven path for enterprise customers to rapidly increase ROI, guaranteed by a no-risk trial of our CTI software. Upland Software has acquired in 9 different US states, and 3 countries. The … ©2021 Upland Software, Inc. All rights reserved. Acquisition of InGenius establishes first Contact Center Productivity solution suite with native CRM agent communications, knowledge management, and customer sentiment analysis. Upland’s family of cloud-based Enterprise Work Management applications helps customers run their operations smoothly, adapt to change quickly, and achieve better results every day. “Contact center leaders are looking for more comprehensive solutions to increase agent productivity with robust CRM integration,” said Mounir Hilal, Upland’s chief customer officer and executive vice president of Project and IT Management Solutions. synopsis: Upland Software, Inc., a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centers. Using innovative computer telephony integration (CTI) that offers maximum configuration flexibility and security, InGenius easily adapts to unique contact center needs. InGenius primarily serves customers in the Finance, Insurance, Healthcare, Business & Professional Services, Technology, Advertising, Entertainment industries, allowing them to increase agent productivity while providing a better overall customer experience. We use non-GAAP financial measures for financial and operational decision-making and as a means to evaluate period-to-period comparisons. We are unable to reconcile any forward-looking non-GAAP financial measures to their directly comparable GAAP financial measures because the information which is needed to complete a reconciliation is unavailable at this time without unreasonable effort. InGenius Connector Enterprise equips contact centers with software tools to increase agent productivity and call capacity while providing a better overall customer experience. Upland +7% on InGenius acquisition, guidance update Oct. 1, 2019 10:21 AM ET | About: Upland Software, Inc. (UPLD) | By: Brandy Betz, SA News Editor Upland Software (NASDAQ:UPLD) is … Upland InGenius Computer Software Ottawa, Ontario 1,391 followers Expertly integrates existing business telephone systems into leading CRMs for an enhanced customer experience. InGenius Software […] Annualized revenues exclude the impact of deferred revenue discount associated with GAAP purchase accounting. Upland Software, Inc., a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration solution for … Upland provides seven enterprise cloud solution suites that enable more than one million users at over 9,000 accounts to win and engage customers, automate business operations, manage projects and IT costs, and share knowledge throughout the enterprise. To discuss Upland’s acquisition of InGenius with an Upland executive, please submit a request for more information. InGenius Software was acquired by Upland Software on Oct 1, 2019. With the addition of InGenius’ CTI platform, Upland can now offer the first Contact Center Productivity solution suite that provides a single pane of glass for all voice and CRM … Contact centers use InGenius to increase productivity and enhance the customer experience. Upland InGenius Computer Software Ottawa, Ontario 1,391 followers About us Upland InGenius is a computer telephony integration (CTI) innovator that … Actual results may differ materially from those indicated by such forward-looking statements as a result of various important factors, including: our financial performance and our ability to achieve, sustain or increase profitability or predict financial results; our ability to attract and retain customers; our ability to deliver high-quality customer service; lack of demand growth for enterprise work management applications; our ability to effectively manage our growth; our ability to consummate and integrate acquisitions and mergers; our ability to maintain our senior management and key personnel; our ability to maintain and expand our direct sales organization; the performance of our resellers; our ability to adapt to changing market conditions and competition; our ability to successfully enter new markets and manage our international expansion; fluctuations in currency exchange rates; the operation and reliability of our third-party data centers and other service providers; and factors that could affect our business and financial results identified in Upland’s filings with the Securities and Exchange Commission (the “SEC”), including Upland’s most recent annual report on Form 10-K filed with the SEC. “Upland’s new Contact Center Productivity solution suite allows us to provide a unique offering of integrated solutions to maximize agent performance and improve customer experience.”. To supplement our consolidated financial statements, which are prepared and presented in accordance with GAAP, we use non-GAAP financial measures including Adjusted EBITDA. AUSTIN, Texas, Dec. 13, 2018 /PRNewswire/ -- Upland Software, Inc. (Nasdaq: UPLD), a leader in cloud-based Enterprise Work Management software, today announced it has acquired … The InGenius Software was recently acquired by Texas-based company Upland Software for a total of $29.4-million. This is Upland Software… According to the CEO and Chairman of Upland Software, Jack McDonald, with InGenius, Upland can extend its leadership in the Customer Experience Management environment. The Kanata firm sold for $26.4 million in cash at closing, with an additional $3 million coming in a year’s time, subject to indemnification Oct 1, 2019. www.businesswire.com . InGenius needs no desktop install, centralizes user management and simultaneously integrates with Accountable for meeting all objectives on your projects, on-time, and with a very high quality of work. The forward-looking statements herein represent Upland’s views as of the date of this press release and these views could change. Upland Software Acquires Altify, Raises Guidance Accretive acquisition of customer revenue optimization solution adds $24 million in annualized revenues and core platform for Upland’s Sales Optimization solution suite AUSTIN - October 7, 2019 /Business Wire/ - Upland Software, Inc. 2019-10-01: EX-99.1: Press Release issued by Upland Software, Inc., dated as of October 1, 2019. For the full year ending December 31, 2019, Upland expects reported total revenue to be between $213.8 million and $217.8 million, including subscription and support revenue between $199.0 and $202.2 million, for growth in recurring revenue of 47% at the mid-point over the year ended December 31, 2018. “Moreover, this transaction is immediately accretive to Adjusted EBITDA per share and takes Upland to a $237 million annualized revenue run rate and an $89 million annualized Adjusted EBITDA run rate,” he added. Contact for stock transfer and register. ©2021 Upland Software, Inc. We believe that both management and investors benefit from referring to non-GAAP financial measures in assessing our performance and when planning, forecasting, and analyzing future periods. The company blends existing telephone systems into CRMs, enabling its customers with maximum configuration flexibility and security. With Upland’s Contact Center Productivity solution suite, customers can solve critical pain points by implementing integrated agent productivity solutions including the InGenius CTI platform that provides a single pane of glass for all voice and CRM related data, RightAnswers for enterprise knowledge management, and Rant & Rave for frontline engagement capabilities and real-time sentiment analysis. All of Upland’s solutions are backed by a 100% customer success commitment and the UplandOne platform, which puts customers at the center of everything we do. To view more details about this announcement, please refer to the PRESS RELEASE. InGenius is a provider of innovative Computer Telephony Integration solutions for contact centres. This includes enterprise knowledge … Upland Software, a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centres. More... - , , Cloud Systems Administrator. 87 likes. However, while Upland may elect to update these forward-looking statements at some point in the future, Upland specifically disclaims any obligation to do so. For a reconciliation of non-GAAP financial measures to the most directly comparable GAAP financial measures, please see Upland’s earnings press releases filed on Forms 8-K with the SEC and on the Investor Relations section of Upland’s website at investor.uplandsoftware.com. InGenius Software General Information Description Provider of computer telephone integration services based in Ottawa, Ontario. Leader in cloud-based solutions for enterprise work management software, Upland has announced its acquisition of InGenius. I got my start as the architect for SAP’s Customer Interaction Center, which I sold to SAP back in 1997, launching my 23 year obsession with CRM and CTI integration. Forward-looking statements include any statement that does not directly relate to any historical or current fact and often include words such as “target,” “believe,” “expect,” “anticipate,” “intend,” “plan,” “estimate,” “seek,” “will,” “may” or similar expressions. “Acquiring InGenius allows Upland to deliver an end-to-end Contact Center Productivity solution suite that connects and automates many of the touchpoints that are critical to agent efficiency,” said Jack McDonald, chairman and CEO of Upland Software. Continuing its growth strategy, Austin's Upland Software said Tuesday that it has agreed to acquire InGenius, a Canada-based maker of communications software. Upland Software, Inc. (Nasdaq: UPLD), a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centers. synopsis: Citrix announced that it has completed the acquisition of Podio, an innovative, privately held company that offers a collaborative work platform which supports people an Upland is committed to providing valuable cloud-based enterprise work management solutions and now offers eight solution suites to enable users to win and engage customers, automate business operations, manage projects and IT costs, improve contact center productivity and share knowledge throughout the enterprise. Upland Software, Inc. (Nasdaq: UPLD), a provider of cloud-based enterprise work management software, has acquired InGenius, a Computer Telephony Integration (CTI) solution for enterprise contact centers, the company said. Ingenius Software Dublin, County Dublin, Ireland 2 days ago Be among the first 25 applicants Apply on company website Save Save job Save this job with your existing LinkedIn profile, or create a new one. The transaction will be immediately accretive to Upland’s Adjusted EBITDA per share. AUSTIN, Texas--(BUSINESS WIRE)--Upland Software, Inc. (Nasdaq: UPLD), a leader in cloud-based enterprise work management software, has acquired InGenius, a … Upland Software, Inc., a leader in cloud-based enterprise work management software, acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centers. Austin, TX, USA, Oct 1, 2019 -- Upland Software, Inc. (Nasdaq: UPLD), a provider in cloud-based enterprise work management software, has acquired InGenius, a Computer Telephony Integration (CTI) solution for enterprise contact centers. These forward-looking statements should not be relied upon as representing the views of Upland as of any date subsequent to the date of this press release. Upland Software, Inc. (Nasdaq: UPLD) has acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centers. To learn more, visit uplandsoftware.com. “That momentum has continued, with two additional accretive acquisitions since the beginning of Q3 and continued strong performance,” he added. CONTACTS Upland Software, a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centres. In October, Upland acquired San Jose-based software platform Altify for $84 million and Canada-based InGenius -- which makes computer telephony integration solutions -- for $26.4 million. Austin, TX, USA, Oct 1, 2019 -- Upland Software, Inc. 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