EY | Assurance | Consulting | Strategy and Transactions | Tax. In recent weeks, many companies have had to embrace telecommuting and remote work in order to continue to operate during the quarantines that the COVID-19 pandemic has caused. Service providers need to act faster to educate the consumers on the benefits of virtual assistants. Published. The big beneficiaries are both, major global streaming services but also the PSBs, with their on-demand service up significant, especially for the two main channels. With the rise in the nation working from home, apps and software are playing a vital role, 32% of all households – and 43% of under-55 year olds – have increased the amount of homeworking done via online collaboration tools since lockdown measures were put in place. "), Can't draw? (More info here.). ), Sarah Beth Morgan is another acclaimed American illustrator, but her lockdown art challenge (#DrawFromADistance) requires an eensy bit of self-reflection. It's one of countless Instagram art challenges "brought to you by the coronavirus," and it's an extremely popular one, generating a thousand posts in its first weekend. Service providers, government and regulators have the opportunity to intervene, by working together to combat this sea of confusion. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Increased spending intentions on streaming, of 18 – 24 year olds believe their spending on streaming services will increase as a consequence of the COVID-19 situation. A variety of newsletters you'll love, delivered straight to you. Follow the prompts, and you could make it out the other side of this pandemic with a sweet, illustrated diary. Online disclosure and exposure are clear concerns: consumers are more worried than before about transmitting personal data or encountering harmful content online, for example. Join in the fun by following #wewilldraw. Simple and effective language that consumers understand is essential. We will do our best to provide valuable information, share inspiring stories of communities rising up and make us all feel as (virtually) connected as possible as we get through this together. COVID-19: both a challenge and an opportunity for democracy . Increased adoption and usage of specific products and services reflect greater levels of engagement with technology in general. This is great news for the latter but represents a missed opportunity and a return to normal for the former. Removing customer pain points and frustrations can support premium propositions going forward. Video calling leads the way – with 36% of consumers using it for the first time since the COVID-19 pandemic began, a figure that has grown from 18% since the end of March. Tips for Managing a Remote Workforce During Coronavirus — and Beyond. Other activities, from online shopping growing 9% to 15%, to accessing online health services and watching catch-up TV, have all been adopted by more than one in ten consumers since the UK entered lockdown. In this article, we outline the top 10 challenges and opportunities facing providers and how they can ensure they stay engaged with their consumers. Between work, assorted life stuff and any number of pandemic-related additions to your daily routine — scheduled doorknob bleachings, the Estelle Getty workout, an unusually active calendar of WhatsApp dates — the COVID-19 lifestyle is B-U-S-Y. At a time when a new wave of digital infrastructure is emerging, consumers are finding it difficult to assess the upside promised by fibre broadband in terms of speed and reliability. IT’s 10 biggest challenges amid COVID-19 The coronavirus pandemic has disrupted IT operations across nearly every industry. Medical contractor says managing prisoners’ health a challenge during Covid Milford. About sharing. Full rules are in this post. And it’s not just the world of online that is seeing greater traction – 25% are making more mobile phone calls and one in ten are making more landline calls. Join the club — these clubs. Airlines, travel companies and the tourism sector as a whole are among the most affected businesses. Although most households see their monthly spending staying the same, more households predict their monthly spend increasing rather than decreasing after the crisis. Here’s how IT leaders are rising to the challenges. Monica Torres. The coronavirus disease (COVID-19) pandemic has severe health effects and serious implications for economic growth and social development. Grown-ups: hand over your devices starting at 10 a.m PST. It's one of countless Instagram art challenges "brought to you by the coronavirus," and it's an extremely popular one, generating a thousand posts in its first weekend. It is vital to remain close to customers, understand their rapidly changing needs during the crisis and provide clear propositions that are simple to understand. However, providers need to be wary that with anxieties on the rise and indications of digital adoptions waning, time is running out. It is vital that providers act now to translate this higher engagement now into higher usage – and spending – once the pandemic is over. 4 Ways Your Company Can Support Working Parents During COVID-19 . If there's something you think we should be talking about, let us know by emailing us at cbcarts@cbc.ca. How to Keep the Spirit of Teamwork Alive While You’re Working From Home During Coronavirus. An essential daily guide to achieving the good life. It is critical for TMT providers to communicate the value of their products and services in order to capitalise on these promising spending intentions. image copyright Getty Images. Learn the basics of stop-motion animation through her free online course. Focused on tackling the most pressing and complex business and technology challenges in the industry. BUFFALO, N.Y. — In a year of COVID-19, it's even harder to find things to do in your free time. Trying to keep busy during quarantine? Bluff traditionalist who is impatient for the future. Lesley Connor. News has and will continue to play a key role in brand building and driving traffic, but it is a mistake to rely too much on this. Keen observer of all things technology. Driving the 5G agenda. Please refer to your advisors for specific advice. Programming begins at 10 a.m. Alberta time, but head here for more up-to-date information, plus further details on all their plans. Over in Calgary, the Glenbow Museum's announced a schedule for "remote" visitors, and Wednesday mornings are dedicated to school-aged kids. Only 54% are aware of the differences between different technologies such as fibre, cable and full-fibre, while only 42% understand marketing terms such as ‘ultrafast’ and ‘superfast’ and what these types of broadband package offer in terms of speed. For the first time in history, close to 90% of the world’s population now lives in countries with travel restrictions. When we originally published this toolkit, the first paragraph mentioned being past the peak of infection and looking ahead to coming out of lockdown in the near future. remember settings), Performance cookies to measure the website's performance and improve your experience, Advertising/Targeting cookies, which are set by third parties with whom we execute advertising campaigns and allow us to provide you with advertisements relevant to you,  Social media cookies, which allow you to share the content on this website on social media like Facebook and Twitter. PSBs should look at rapidly reviewing their approach, engaging their customers and finding new ways to redefine their long-term purpose to avoid missing this opportunity. Posted Mar 16, 2020 Although a good proportion on the increase in service usage comes from free platforms, nonetheless, 25% of 18 – 24 year olds believe their spending on streaming services will increase as a consequence of the COVID-19 situation. In March, 17% of respondents said they trusted social media less than before COVID-19 and by the end of May, it was almost unchanged at 18%. News stories. Coronavirus: Coping with the challenges of working from home. Your call, really. Ellis is posting a few of her favourite user drawings to Instagram, and given the number of fridge-worthy sketches, the project is definitely family friendly. Irish comic book artist Will Sliney started a Twitter challenge for school kids stuck at home, and due to overwhelming response, he's started offering free art classes on YouTube, too. Refreshing the connectivity proposition to communicate value well beyond headline speed is vital to convert demand into service upgrades and build higher levels of trust with customers. In the previous digital household COVID-19 survey conducted in March, nearly half of broadband users would welcome digital support channels to provide quick access to customer support. Those who do this successfully will turn the tide to unlock new opportunities to serve customers and help the economy to grow. In light of current events, they're offering two months of access free to students and teachers. No problem. Broadband reliability exceeds speed - only, say inconsistent broadband performance is making it difficult to work from home. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. (According to their website, you'll need an .edu or .k12 email address to qualify for the offer.). Combating fake news requires agility, commitment and consensus. the only rule is you've got to use supplies and tools you have on hand, but head here for more up-to-date information. CBC Arts understands that this is an incredibly difficult time for artists and arts organizations across this country. We teamed up with the Parenting for Lifelong Health initiative to bring parents and caregivers a set of handy tips to help manage this new (temporary) normal. The second edition of EY’s consumer research of 2,500 households, conducted 27 May – 1 June, explores how perceptions, attitudes and needs towards technology, media and telecoms (TMT) products are changing as a result of the pandemic. She's making printable colouring sheets available to her newsletter subscribers. Happiness during the stress and uncertainty of COVID-19 can seem elusive. There are 2,000+ online courses smashed into this online catalogue, with offerings ranging from free to dirt cheap. This requires a granular understanding of their customers’ expectations, reinventing forecasting models using new tools and datasets, but it also requires the organisational structures, processes and mindset to execute. Add some “good” to your morning and evening. Since more families are facing "stay-at-home-time," the magazine for "creative kids and their grownups" is Instagramming some of its best creative exercises. Here are 9 ways to cope . Here's the Toronto artist's take on the "self-portrait" challenge. The conversation around the Covid-19 pandemic is dominated by challenges posed to human lives and global economies. Over the same period, perceptions of the Government’s responsibility rose from 52% to 61%. — is launching a similar project in their small town. Lydia Abbot. Clearer articulation about what full-fibre broadband is and its benefits compared with what the customers currently use is critical. The contact centre still resonates strongly with customers – in fact 28% say they value technical support via contact centres more than before, compared with 18% who value chatbot-based self-serve features more than before. close. 7+7 Strategies for Working from Home During COVID-19 How to successfully juggle work and kids without dropping any balls. Create your resume. She says she'll be announcing a new topic each week, starting with the first theme, "colours.". Clinton's doing video demos on Instagram, too, and if you need extra instruction, she asks folks to tag her in their posts. That's when classes begin on Instagram Live. For more information about our organization, please visit ey.com. Complete an intro to classical music (at Yale) or learn the basics of graphic design (at the California Institute of the Arts). Last year, 49% of consumers were actively seeking time away from their smartphones – but this has dropped down to 29% during the crisis. COVID-19 has upended global travel and brought the world to a standstill. View the first edition of the research. Past challenges include "self-portrait," "continuous line contour drawing" and "make your own prompts." Refinements to bundles, pricing and propositions will play a crucial role in ensuring that new digital behaviours reflect greater customer confidence, not just the necessities of lockdown and social distancing. Adapting your packages and customer segmentation to cater for increased homeworking needs is a must. As the global COVID-19 pandemic escalates, a growing number of people across the world are in various stages of lockdown, as countries take extreme measures to control the spread of the deadly virus. 1 day ago. Though the platform offers classes in a few disciplines, creative skills are really its focus — think animation, graphic design, drawing, photography. In addition to cookies that are strictly necessary to operate this website, we use the following types of cookies to improve your experience and our services: Functional cookies to enhance your experience (e.g. Media companies need to look at their competition and scrutinise their own operations and develop a clear vision of how the market is changing and how to respond. And this sentiment is more pronounced among younger and larger households. Working from a home office with a door that can be shut during work hours is best. Surprisingly, even ‘lack of network outages’ – telcos’ number one indicator of reliability – ranks below these consumer considerations. Or if you just want to shut off your brain and colour in some pretty-pretty pictures, Cheng has you covered there, too. Broad experience in transformation and operations. ", After day three, I suspect this idea might start to feel like playing "I Spy" with yourself — but therein lies the challenge. In March, shortly after the government implemented lockdown measures, 77% of households identified PSBs as coping well with the crisis. PrimeCare Medical CEO Tom Weber says employees do their best to safeguard the health of prisoners at Pike County Correctional and other facilities its serves, but cannot control the number of prisoners, which makes social distancing a challenge. Box 500 Station A Toronto, ON Canada, M5W 1E6. She plans to Instagram a different classic drawing each week, accompanied by a mini history lesson. for news reporters and press who want to use my video, please feel free to do so. However, the research shows that this trend is putting broadband providers under pressure, with 26% saying inconsistent broadband performance is making it difficult to work from home. New digital behaviours are also creating new types of anxiety. Instead, lack of buffering alongside consistent performance at different times of the day, in different parts of the house and when multiple household members are online all lead as indicators of reliability. COVID-19's effects on marketing have already been massive, but we’re only at the beginning. Video calling leads the way – with 36% of consumers using it for the first time since the COVID-19 pandemic began, a figure that has grown from 18% since the end of March. Audience Relations, CBC P.O. If you know a kid who's constantly drawing Spider-Man, this is their chance to learn from a pro. If you're familiar with the best-selling cookbook Salt, Fat, Acid, Heat, then you know MacNaughton's work. And with these rises in anxieties, organisations are not doing enough to help, with over a quarter, 26%, concerned that businesses are not able to keep their personal data safe as a result of the situation. (Trisha Zemp's twee, minimalist aesthetic is Instagram incarnate.) More info on her website. Entrants must create a portrait of their favourite sports star (make sure it's in three colours or less, because screen-printing). However, receptivity to automated customer services or virtual assistants has declined in the last past two months – 38% would welcome digital channels, compared with 49% previously. This was significantly higher than the two thirds of households who thought streaming services were coping well. 15/09/2020 - 08:37. Consumers are also paying more attention to what they purchase: 27% agree that they are more engaged with communications and content services that they buy. Maybe you've made peace with the notion of a long-term lockdown, and you want a project that can be developed over days, even weeks, and not hours. As a consequence of the pandemic, the consumption of public service content rose exponentially, driven in large part by news. Fourty-one percent are making more group video calls, 38% are using social media more often and 36% are watching more streaming TV. Fresh at-home activities will be added to their Instagram and Facebook pages every Wednesday and Friday. This will empower them to make informed choices about the best package to suit their needs. Avid reader. Successfully Subscribed! Storyteller. Crucially, awareness levels are lowest among 18 – 24 year olds, the very customers who are most likely to experience poor performance issues, and who could benefit the most from these latest packages. Signe Brewster. As the world responds to the Coronavirus (COVID-19), we want to offer some help to address the new security challenges you are facing around remote workers and cloud security. Published March 13, 2020. This is partnered by a reduction in desire to decrease screen time. Here are some funny tweets about the sudden work-from-home transition to give you some comic relief during this uncertain time: ... Coronavirus funny tweets working from home. March 11, 2020. EY is a global leader in assurance, consulting, strategy and transactions, and tax services. Copy link. Does your artwork deserve more than a mere repost? She started leading drawing classes for the housebound, and while they're fun at any age, they're really targeted at little ones. You'll probably burn through half a day just weighing your options. (As of writing, there are 155 listings for art and design classes launching next week.). Danielle Krysa), the game works a lot like Inktober. For medical residents, the expectation is to learn from established physicians and their years of experience in many facets of medicine. Krysa's posted a list of 30 words — creative prompts you can respond to daily. And the spending outlook is broadly positive. and "Coping mechanisms - what's your new self-care routine? Read more: Finding Internships and Internship Alternatives During COVID-19. Share this post . 14 April 2020 . The prolific kids' author is currently the Kennedy Center Education Artist-in-Residence, and fans can check in with him daily for a new episode of "Lunch Doodles," quick video art lessons, taped in his studio. While higher levels of engagement and a resilient spending outlook translates well for TMT providers, the COVID-19 pandemic is generating uncertainties in the digital home. The brainchild of Canadian art blogger The Jealous Curator (a.k.a. COVID-19 continues to drive a surge in engagement in digital home activities Lockdown measures have driven many households to engage with digital products and services for the very first time. You might be running out of toilet paper, but there's definitely no shortage of online museum tours — or lists of online museum tours. (Hilarious.) Fan of sports, occasionally sporty. The Quarantine International Film Festival, created by Calgarians Spencer Streichart and Siobhan Cooney, is accepting short film submissions until April 1. EY Global Telecommunications Lead Analyst. When households assess broadband reliability, achieving maximum or minimum guaranteed speeds are not the top issues. Forty-six percent of all households said they looked at news content more often and 30% said they relied more on PSBs for news. POLICY BRIEF: EDUCATION DURING COVID-19 AND BEYOND 5 I. Shocks and aftershocks of the pandemic THE WORLD OF EDUCATION BEFORE COVID-19 Before the pandemic, the world … It must be front of mind that they are looking for consistent service quality across the house and at all times of day. © 2020 EYGM Limited. Review our cookie policy for more information. EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Your assignment? See more of our COVID-related coverage here. A well-equipped workspace setup can help new hires discern these nonverbal cues during … New graduates can prepare to leave school and find a job during the COVID-19 outbreak by following these steps: 1. Brexit: Readiness guide for businesses with 15 days to go, Future Consumer Index: Why retailers must act now to capture the UK’s 'considered Christmas', UK&I Technology, Media and Telecommunications Market Leader, Ernst & Young LLP. Lead Analyst with deep sector knowledge in technology, media and telecom, gained in professional services and business intelligence environments. Working at home during the coronavirus crisis with kids underfoot? Share; Many companies are asking their employees to work remotely in an effort to slow down the spread of coronavirus and preserve the health and safety of their people. How to prepare to enter the workforce during COVID-19. Timely and empathetic communications of the robustness of their services with the customer base will mean new digital demands long outlast the pandemic itself. Additionally, providers could look to the use of new technologies such as blockchain, to help with mitigating fake news and rebuilding trust. Organisations need to focus on ensuring their products and services are robust from a security and privacy standpoint – and address new anxieties emerging from the crisis. The need for speed is important, but the EY survey data shows that the current situation has made households realise that reliability is the ultimate broadband attribute – only 11% disagree this is the case. Here's how scientists, writers, comedians, a yoga teacher and others are finding glimmers of it. Fifty-two percent are unnerved by the prospect of personal or professional information being captured by smart home devices, while 3 in 10 households are concerned about the potential hacking of video calls. Newsletter Sign Up. Grab a pen or pencil and copy the thing. (Sample assignments: "An unexpected benefit of lockdown. Social media companies are historically seen as responsible for tackling fake news and that’s remained unchanged since March, shifting from 67% to 68%. Selections will be appearing on the festival's YouTube channel April 8. You may withdraw your consent to cookies at any time once you have entered the website through a link in the privacy policy, which you can find at the bottom of each page on the website. Led by Airigami, a balloon-art company from New York State, "the only rule is you've got to use supplies and tools you have on hand. Pennsylvania Prison Society’s social services director praises … Easily apply to jobs with an Indeed Resume . After completing the challenge, SHARE + TAG immediately 2 friends want to join this challenge. (Remember this story Salini Perera illustrated for CBC Arts? Top 10 Funny Coronavirus Lockdown Activities Around The World. Fast-forward to the end of May and now only 61% of households think PSBs are coping well and in contrast streaming services have increased to 70%. Evidently, only 10% of consumers want to upgrade to full-fibre but 43% would switch if better network quality was guaranteed.

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